Manufacturer warranty
All genuine parts sold through Remote Control Parts carry the relevant manufacturer's warranty — including IMET, as the official Australia & New Zealand distributor, and the other brands we carry parts for. Warranty periods and terms vary by manufacturer and product; ask at time of purchase if you'd like specifics for a particular part.
Workshop repair warranty
Repair work carried out in our workshop is covered under our own workshop warranty. Terms are confirmed at the time of quote for your specific job — see Repairs for how the repair process works.
Change of mind
As industrial parts are often ordered to match a specific system, we don't offer refunds for change of mind. If you're unsure whether a part is the right match before ordering, send us a photo of your transmitter or receiver's data plate and we'll confirm the fit first.
Faulty or incorrect items
This doesn't affect your rights under the Australian Consumer Law or, for New Zealand customers, the Consumer Guarantees Act — if an item is faulty, not as described, or the wrong item was sent, you're entitled to a repair, replacement, or refund as required by law, regardless of our change-of-mind policy above.
If something arrives faulty or incorrect, contact us with your order details and a description (and photo, where relevant) of the issue, and we'll sort out a repair, replacement, or refund as appropriate.
How to request a return or warranty claim
- Get in touch via Support with your order number and a description of the issue.
- We'll confirm whether it's a warranty repair, replacement, or return, and provide instructions for sending the item back if needed.
- Once received and assessed, we'll action the agreed outcome and keep you updated throughout.
Contact
Questions about a warranty claim or return? Get in touch or email info@remotecontrolparts.com.au.